Terms and conditions of sale

This English translation is provided for information only. In the event of any discrepancy, the French version prevails.

1. Bookings

Making an appointment implies full and unreserved acceptance of these terms and conditions of sale. Bookings can be made online via Planity, by phone or in person at the spa.

2. Deposits

A deposit is required for any service booked online or by phone. It confirms your commitment and secures your time slot. The amount is deducted from the total payable on the day of your appointment.

3. Cancellations

All cancellations must be made at least 24 hours in advance.

If you cancel less than 24 hours before your appointment, the deposit paid or the gift voucher used will be retained as a cancellation fee.

In the event of a no-show without prior cancellation, the full price of the service may be charged and the deposit will not be refunded.

4. Rescheduling an appointment

An appointment may be changed or rescheduled up to 48 hours before the scheduled date, subject to availability. After this time, any request for a change will be treated as a cancellation.

5. Late arrivals

If you arrive more than 15 minutes late, we reserve the right to shorten or reschedule the service so as not to disadvantage subsequent appointments. If your late arrival does not allow the treatment to be carried out properly, the service may be considered cancelled and the deposit retained.

6. Payment

The balance is payable on the day of the appointment, by card, in cash or by any other means of payment accepted at the spa, or directly when booking online.

Deposits are neither refundable nor transferable, unless the appointment is cancelled by us.

7. Right of refusal

TOHI KÉAL® reserves the right to refuse entry or service to anyone whose behaviour could disrupt the smooth running of treatments or the tranquillity of the premises.

8. Sale of products and accessories

Availability: our hair care products and accessories are offered while stocks last. If an item is temporarily out of stock, we will let you know when it is expected back in stock.

Prices: prices are shown in euros, inclusive of all taxes. They may change at any time; products are invoiced at the price in effect at the time of purchase.

Payment: products purchased at the spa are payable immediately, by card, in cash or by any other accepted means of payment.

Returns and exchanges: for hygiene reasons, opened or used cosmetic or hair care products, as well as brushes and treatment caps, cannot be returned or exchanged. Tech accessories may be exchanged within 10 days if unused, in their original packaging and on presentation of the receipt.

9. Gift cards

Gift cards are valid for 12 months from the date of purchase, at the spa where they were purchased. They are non-refundable, non-exchangeable and cannot be split. In the event of loss or theft, no duplicate can be issued.

10. Mediation

If a dispute with our customer service remains unresolved, and in accordance with Articles L.612-1 et seq. of the French Consumer Code, you may refer the matter free of charge to the consumer mediator with which we are registered: CM2C, Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris (www.cm2c.net). The matter must be referred to the mediator within one year of your written complaint to us.